Refunds & Returns Policy

Is what's been delivered to you not what you were expecting?

Please fill out the form in the Contact Us section!
We will need you to have your order confirmation email as proof of purchase handy in order to get an exchange or refund.

Changed you mind?

If you want to send your product back because you have changed your mind about your purchase (and it hasn't been used or damaged), you may send it back to us through our courier within 14 days for the purchase date.

Please contact us for shipping address and courier details.

Refunds & Returns

We will refund the product cost less our cost of shipping the product to you. You will need to arrange and pay the cost to courier the product back to us in this case. When you ship it back to us it will need to be wrapped up with bubble wrap as we had sent it to you.   

Give this a read, it's all our Terms and Conditions.

Returns are subject to approval which will not be unreasonably withheld.
Please note: we do not accept returns or exchanges of specially ordered products unless damaged or opened products for hygiene purposes.

If you have any other questions please email Vicki at ratajewellery@outlook.com


How to Return a Product

If you would like to return a product please contact us using the Contact Us Page to arrange this. Make sure you have your order details handy. Refunds will be credited against your original method of payment, eg to the credit card you used to make the purchase.

Refunds or Wrong Product Delivered

We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us using the Contact Us page to arrange this. Please make sure you have your order details handy.

Faulty Products

Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded.

All products supplied by Rata Jewellery are carefully inspected but there will be the possibility that a tiny percentage may exhibit a fault, which is why we provide a 7 day return to base warranty on all goods.

Simply contact us using the Contact Us Page to enquire about returning the product for inspection.

Damaged Product

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as NZPost Couriers will need to inspect it. Please contact us using the Contact Us Page and we will organise the return of the product for inspection and we will endeavour to send you a replacement as soon as possible.

Updated February 2017

 

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